Cancellation & Refund Policy
Last updated: October 20, 2026 • Effective Date: October 20, 2026
1. Overview of Digital Services
Mindset Mirror delivers digital SaaS products comprising structured psychological evaluation sessions, assessment credit packs, and AI-generated comparison reports. Because our evaluation tools and AI synthesis incur immediate server and API computation upon delivery, we have formulated a clear, transparent, and fair refund policy.
2. 7-Day Refund Guarantee for Technical Issues
We stand behind the reliability of our platform. You are eligible for a 100% full refund within 7 days of purchase under the following circumstances:
- Technical Synthesis Failure: Both partners completed their assessment, but our AI engine failed to deliver your comparison report due to a technical error.
- Duplicate Transaction: You were charged more than once for the same credit pack or subscription due to a network glitch or payment gateway timeout.
- Unused Credit Pack: You purchased a credit pack and have not utilized any of the purchased credits, requesting a refund within 7 calendar days of transaction date.
3. Non-Refundable Scenarios
Refunds cannot be granted under the following circumstances:
- Generated & Consumed Reports: Once both partners have submitted answers and the full Advanced Comparison Report has been synthesized and displayed on your screen or exported.
- Subjective Dissatisfaction with Insights: The AI comparison report reflects mathematical differences based on your self-reported answers. We cannot offer refunds simply because a partner disagreed with the other partner's responses or stylistic scores.
- Expired Time Window: Requests submitted more than 7 days after the transaction date.
4. Subscription Cancellation Policy
For users enrolled in monthly or annual recurring subscription plans:
- You may cancel your subscription at any time directly through your account dashboard or by emailing hello@miamora.in with subject “Cancel Subscription”.
- Upon cancellation, your subscription will remain active through the end of your current paid billing period, and no further automatic renewals will occur.
- Unused monthly credits associated with the subscription will remain available until the conclusion of the billing cycle.
5. Refund Processing Timeline
Once your refund request is approved by our billing desk, the refund is initiated immediately via Razorpay. It typically reflects in your original payment source (bank account, UPI, credit/debit card) within 5-7 business days, depending on your bank's settlement cycle.
6. How to Request a Refund
To initiate a refund, please send an email to our support team with your payment details:
Email: hello@miamora.in
Subject Line: Refund Request — [Razorpay Payment ID or Registered Email]
Required Details: Date of transaction, Payment ID (from your Razorpay receipt), and reason for request.